Word has encountered a problem and must shut down

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This problem started last week.  

When I click to open Word Its appeared an error "Word has encountered a problem and must shut down." And Word do that. I changed I searched and get template normal dot.

Its show two 'em. I remove one but the another won’t remove.

 Its show another message ‘it is being used by another program and that I should close it’.  

I used Kaspersky Antivirus. I have reinstalled my Word. But it shows the same problem.

I complete my job by another program But I prefer Word.

How can I solve this problem ?

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Best Answer by Jonathan May
Answered By 0 points N/A #112130

Word has encountered a problem and must shut down

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Some other times the error message comes because of a corrupted file known as the normal.dot file.

Follow these steps to rename the Normal.dot template to determine if it is the cause of the problem:

  • Close all programs.
  • Click Start, and then click Search.
  • Click All files and folders.
  • In the All or part of the file name box, type Normal.dot.
  • In the Look In box, click My Computer.
  • Click Search Now.
  • For each instance of Normal.dot, right-click the file, click Rename, and then typeOldNormal.dot.
  • Close Search Results, and then start Word.
Best Answer
Best Answer
Answered By 0 points N/A #112132

Word has encountered a problem and must shut down

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Whats up Alexanther?

Here the solution is simple, you just need to uninstall the Word program using the correct method.

This is the method you will use;

  • Locate and open the folder where the drive is installed; e.g CProgram files%Microsoft officeOffice
  • The default location is program files. but the program may be installed in a different location in your computer. If its the case, navigate to where the program files are installed.
  • Right click Winword.exe and click Properties
  • Click Compatibility tab and click to clear all the check boxes, click Ok
  • Close all programs
  • Go to Start button-> Search
  • Click  All files and folders
  • In All or part of the file name, type  Normal.dot
  • In Look in box, click  My Computer
  • Click  Search now.
  • For each instance of Normal.dot, right-click file, click Rename file and type in OldNormal.dot
  • Close Search results and restart Word.

This method should work.

Thanks

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