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Question
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Category: ISPs & Hosting
Type: Question
Author: Myron522
Your rating: None Average: 4 (1 vote)

I tried connecting to a remote desktop when Windows gave me an error message popup, displaying a 720 error and the connection could not be established. I tried Help and support center but it was of no use. Any one facing the same problem please let me know.


Network Connections

Cannot connect the phonebook entry.

Error 720: A connection to the remote computer could not be established.  You might need to change the network settings for this connection.  For further assistance, click More Info or search Help and Support Center for this error number.

OK

Could any one please help me with this ?

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# (Solution Accepted)

Submitted by Sam_rath on Mon, 2011-07-25 20:51. Comment Id: 20107

If you are running on Windows XP, then I am sorry to say but it's really tough to establish connection, through remote support.

You have to have Windows Vista or Windows 7 to have these kind of privileges.  All I can suggest to you is, try installing Vista or 7 in your computer and you can definitely use this option.

# (Solution Accepted)

Submitted by Elsie wells on Mon, 2011-07-25 21:48. Comment Id: 20116

What's up Myron522,

Here is the solution.  Basically in network troubleshooting, you need to check the protocol issues. The problem is that, the ppp protocols aren't configured. Remove the WAN miniport (PP) and WAN miniport (PPTP).

  1. Go to Start-> My computer and open Local disk C:
  2. Under C: type C:\windows\inf
  3. Find netrasa and open it.
  4. Open and place a " ; " in front of the line that starts with, "Excludefromselect=\" and ends with "Ms_NdisWanNbfOut" under [control flags]section.
  5. Start an add new hardware section and choose 'the hardware is already installed'. Select "Network adapters" followed by Microsoft and both PPTP and IP Wan miniport one at a time.
  6. After finishing, reboot.
  7. Run Xp tcpip repair utility and choose "Reset TCP/IP".
  8. Reboot and try the connection.

It should work.

Thanks.

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