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Category: Windows Vista
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Hello everyone,

I was updating Microsoft Windows but when the updates were applied an error code was displayed. And it gets displayed every time I open Windows Media Center. I had created a restore point two days ago before installing Microsoft office, but that is not working.

The exception unknown software exception (0x40000015) occurred in the application at location 0x71f6bb47.

Windows – Application Error
 
The exception unknown software exception (0x40000015) occurred in
the application at location 0x71f6bb47.
 
Click on OK to terminate the program.
                                                                                             OK
 
I am having Windows Vista OS running on my PC. Please help me with removing this issue. 
 
I need help from anyone who know how to fix this issue.
 
Thanks.

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# (Solution Accepted)

Submitted by BarnabyBarnaby on Sun, 2011-07-03 20:04. Comment Id: 16993

This error can take place when there is some type of virus of some type of Malware in the computer. The problem can be solved if you have to perform this function:

  • First of all click on the start button and open the Internet Explorer.
  • When the Internet Explorer is open then open Google from the address bar.
  • Then find out the latest version of the Antivirus and Malware.
  • When you find the latest versions then download these software.
  • When the downloading is finished then install the downloaded software.
  • And after downloading launch the program.
  • Then scan your computer from the viruses and the Malware.
  • If viruses are detect from the computer, then delete and the viruses.
  • After deleting the viruses, then restarts your machine.

This will resolve the problem.

Thank You.

# (Solution Accepted)

Submitted by Mjay3k on Tue, 2011-07-19 00:26. Comment Id: 18426

Hi Martin,

After you download and installed windows update, automatically the security policy has already updated as one of the hotfix after a windows update is done.

To revert it back to normal again follow the steps below:

a. Open the RUN window press CTRL + R.

b. Type gpedit.msc and press enter, a window will appear.

c. Expand Computer configuration, administrative templates and windows components and select windows media center.

d. Double click on option "Do not allow Windows media Center to run" in the right panel.

e. Under the options check the option DISABLED. Click OK.

f. Close group policy editor. Restart your computer for policy to take effect.

g. Open again windows media Center.

# (Solution Accepted)

Submitted by Janine08 on Sun, 2011-07-24 10:13. Comment Id: 19702
Your system has quarantined a very large no. of files in the following location: C:\Documents and Settings\All Users\ApplicationData\Symantec\Symantec Endpoint Protection\Quarantine.
 
These sizable amounts of segregated files may indicate that an unknown threat is downloading well-known threats to the system. 
 
To confirm that there's not an unseen threat check for suspicious files in the Load Point Diagnostic Utility report.
 
To get information on how to obtain and use the Load Point Diagnostic Utility just take a look at the following document:
 
Using the Load Point Diagnostic Utility.
 
1. Submit any infected files found in step:
 
Submit the infected files to Symantec at: Submit Symantec. If you are confirming that the file is malicious then you may manually add the infected file into the Endpoint Protection client quarantine by clicking Add in the View Quarantine interface.
 
The file may be uploaded directly by the quarantine using the given steps within the following document:
 
How to submit file(s) from quarantine exploitation the new program among Symantec end Protection eleven
 
2. Delete all files from the folder:
 
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine
 
3. Attempt to open the quarantine through the end Protection consumer interface. 
 
It must open while not an error.
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