Failed to Update Ad-Aware Anti Virus

Asked By 980 points N/A Posted on -
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Hi people,

I am having a problem updating my anti virus application, I am using Ad-Aware, when I click on the button update, error message pop up, please see below the error message.

SSL download failed Suggested Action Run Webupdate

Update

SSL download failed

Suggested Action

Run Webupdate

When I read on the error, it tells me to Run Webupdate, as I remember, what I am doing is already a web update, I am so confused, that is why, I scanned my computer for some virus that might ruined my system, but no virus was found, I also restarted my computer to get a fresh start, but still I can't so some updates,

Please help me with this post, thanks people.

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Best Answer by bella
Best Answer
Best Answer
Answered By 0 points N/A #122489

Failed to Update Ad-Aware Anti Virus

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Hello Mark,

Firstly, check that your internet service is surely working?

The procedure to fix this problem is below here,

Go to the Ad-Aware > Navigate > Proxy Settings Menu > Enable Proxy > Enter URL or your Proxy Server > Save the Settings, then try the webupdate again.

If you still counters a same problem then, Turn off all the security Software's > Restart Ad-aware > Click webupdate < Configure Ad-aware network access.

Hopefully this will work and would not see this error message again.

Take Care

Regards.

Answered By 0 points N/A #122491

Failed to Update Ad-Aware Anti Virus

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Hello,

I had the same problem. I have Norton security. I allow http://www.lavasoft.com to exit/come in with SSL in Norton.

Internet security/firewall/configure/advanced/general tools/in bloc access to SSL.

The updates don't go through www.lavasoft.com.

Does Norton allow you to use wildcards in the URLs you allow?

If so, please add lavasoft.com to the allowed connections list.
 

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