What to do when Mac Update makes Excel useless?

Asked By 40 points N/A Posted on -
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I just updated my Mac to 10.9.5 and and I keep getting a error message when I try to open Excel. I tried to reinstall Excel but in vain. I still get an error. My MS Office Suite is a old version of 2010. I don't want to buy a new version so please suggest me a fix for this. I get the error message, 'Fatal Error!'.

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Answered By 0 points N/A #180796

What to do when Mac Update makes Excel useless?

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  1. Close and quit all programs
  • Go to the Apple menu and click Force Quit
  • Select all the apps in the menu for Force Quit Applications window that opens up.  (You can’t quit Finder)
  • Click on Force Quit
  • Repeat the steps above until all the active apps are closed
  1. Remove all Excel Preferences
  • Close and quit all Microsoft Office for Mac programs following the steps above.
  • Click on the Go menu and click Home
  • Open the Library. (Note if the Library folder is hidden, hold down the OPTION key while clicking on the Go menu. 
  • Open the Preferences folder and click on the View button, click Arrange by Name. 
  • When you have arranged it by name, look for a file that is named com.microsoft.Excel.plist. 
  • When you find this file, click on it and then drag and drop the file to the Desktop.
  • When the file is on your desktop, restart Excel, and see if you still get the same problem.
  • If your error seems to be fixed, move the com.microsoft.Excel.plist file to the recycle bin. 
  • If the problem is still there, quit Excel, and move the file to its original location, and follow the further steps below.
  • Close all Microsoft Office apps if any are open. 
  • Click on the Go menu, and click Home
  • Open the Library and go to the preferences folder 
  • Click on the Microsoft Folder to open it. 
  • Open the Office folder. 
  • Click on the file that is called Excel Toolbars (12) or Microsoft Excel Toolbars and move it to the desktop. 
  • When the file is on the desktop, start Microsoft Excel, and see if the problem still exists.
  • If the error is still there, quite Microsoft Excel and move the file back to the original place and follow the steps below.
  • If the problem is fixed, move the toolbars file to the recycle bin. 
  1. Perform a clean boot by following the steps below:
  • Shut down and restart your computer.
  • While the computer restarts and you hear the startup tone, hold down the Shift button.
  • Let go of the Shift button when you see the Apple logo on the screen.
  • Wait (this can take a few minutes to start up) and do not restart the computer again.
  • On the logon window, you will see Safe Boot mode
  • Press the Shift Key
  • Once the computer has booted, try and start Excel again to see if the problem is fixed.
  • If the error is still there, follow the steps below.
  1. Use Repair Disk Permissions
  • Click on the Go menu, and click on Utilities
  • Click to start the Disk Utility program. 
  • Click on the main hard disk drive for your computer. 
  • Click on the First Aid tab. 
  • Click on Repair Disk Permissions.

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