What could be the best solution to this problem?

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Can an export-mailbox command, which is used to copy messages to one’s admin box using the search criteria, work for already deleted items? Here’s the setting: a recipient receives an email with sensitive information and deletes the message after reading it.

However, the manager directs me to provide him a copy of all the messages that recipient received. Had it been in the user’s mailbox, I could have used the “Export” function to copy all the messages into the admin mailbox, hence I could send a copy to the manager. Another option would be by using the message tracking log, I could identify what was the subject of the messages that the recipient in question during the specific times concerned. However, this option is not possible.

Now, the only way to retrieve all the deleted items is by gaining full access to the recipient’s mailbox, un-delete all deleted messages, copy all un-deleted messages, then delete again. That would, however, frighten the recipient in question if ever he notices that the messages that he had deleted had been showing up in his Inbox for a while then leaving the recipient’s Inbox immediately afterwards.

What could be the best solution to this problem?

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Answered By 565055 points N/A #154768

What could be the best solution to this problem?

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Here’s an explanation on how things happened each time a message in the mailbox has been deleted. See if you can find your way around and somehow fix your problem. Permanently deleting a message or an email is also termed as “soft delete”. To do a soft delete, you can either delete an item from the Deleted Items folder, press the Shift + Delete buttons to delete any items, or empty the Deleted Items folder. The items in the mailbox that have been soft deleted are transferred to the Recoverable Items folder and into a subfolder called Deletions.

In earlier versions of Microsoft Exchange the Recoverable Items folder is called a “dumpster”. Even if the messages were already deleted, users can still recover the messages pushed to Deletions subfolder using Microsoft Office Outlook 2010. In this version of Microsoft Office Outlook, you can use the Recover Deleted Items feature to recover the messages in the Deletions subfolder. If the user purged the email message from the Recoverable Items folder, the message will then be shifted to the Purges subfolder. Purging a message is also called “hard delete”.

When a message has been purged, the user can no longer access and recover it. Purged items can only be recovered by an administrator. Administrators can use Multi-Mailbox Search to search for any purged items because purged items in the Purges subfolder inside the Recoverable Items folder are indexed and discoverable. The retention period for any deleted item is only 14 days and it starts the moment the deleted item is transferred to the Deletions subfolder.

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