We couldn’t open this presentation because we ran into a problem

Asked By 60 points N/A Posted on -
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Hi Expeerts,

I am unable to view the Office Web Apps with the error below.  I am running SharePoint 2013 farm running on 2012 Windows RC Server, the 2013 Office Web App runs separately on a Windows 2012 RC Server. When installing both the Web Apps Server and the SharePoint Server, I followed the setup process on this link: http://technet.microsoft.com/en-us/library/ff431687(v=office.15).aspx and set the zone for HTTP because the site is only for internal use.

I also have a separate Windows 2008 R2 Server that runs the SQL 2008 R2 Database on which I added a test pptx file to the document library. However whenever I click on the “…” or Open Menu link, I am prompted to enter my username and password then I get the error message below. I am not sure why I need provide my details while the account I am using has full control of the site and moreover anonymous users have access to the website.

I tend to believe the problem is permission based and I would appreciate any solutions to this problem. I can provide all the log files if necessary.

 

Sorry, we couldn’t open this presentation because we ran into a problem. Please try again.

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Answered By 0 points N/A #137283

We couldn’t open this presentation because we ran into a problem

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Hello Helenmarmstead,
 
First of all, please check if everything is fine with the presentation by opening it directly in PowerPoint. 
 
Second thing to check is the type of the connection you're using. Https:// sometimes makes a problem just as the SSL certificate you're using with it.
 
Also, make sure your SharePoint site is registered in DNS as the presentation cannot be opened without the registration.
Answered By 35 points N/A #137284

We couldn’t open this presentation because we ran into a problem

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Hi

According to your problem there is another Techyv post which one also will be helpful for you to fix this issue easily. 

SharePoint 2013 Office Web apps error

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