Unknown error when trying to ‘safe as’ ANY Illustrator file

Asked By 10 points N/A Posted on -

Hi friends,

Since yesterday, when trying to 'safe as' ANY Illustrator file (old or just newly created file with nothing in it, with or without text, with or without pasted JPG images), I get the message "an unknown error has occurred".

When completely closing the file – don't safe changes before closing – I get the message "The operation cannot complete because of an unknown error(CANF)"

I have Illustrator CS2 and work on Windows XP. I have 17Gig available.

I have tried some of the suggestions in the topic – "Can't save in Illustrator CS2" like unchecking 'enable version cue', changing the PDF print set-up.

Does the (CANF) indicate any specific problem?

Hadn't seen this in any of the other topics yet.

Please help!

Answered By 0 points N/A #151236

Unknown error when trying to ‘safe as’ ANY Illustrator file


Hello Frank,

There are several workarounds that I will suggest that you use to resolve that issue that you are getting. They are the following:

  • You will need to try and get rid of the Preferences file in Adobe Illustrator from the user profile  and see if that resolves the problem. But in case after that the program fails to close, then the issue is not yet resolved.
  • Check to  make sure that you have not lost any work just yet. Check to see if the text blurb is not available but it can be seen in the object manager. That could also be another cause of the issue.

Hope this helps.



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