An unexpected problem occurred during your scan.

Asked By 20 points N/A Posted on -
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Every time when I scan my document I receive this error message. What is this? Can somebody help me to resolve this issue? Thanks

An error has occurred

Problem: An unexpected problem occurred during your scan.

Please click Ok to go back to Home Page and then try run your scan again.

OK

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Answered By 0 points N/A #175177

An unexpected problem occurred during your scan.

qa-featured

Hi Raymond,

 If you have mentioned more details for this error like what antivirus are you using to scan files or some more like what files are causing this error. Does it work fine for other files then it would be nice to give you exact solution.

Well but I will give you a solution for it. Hope it will work for you.

1- Try increasing the size of the log file in Anti-virus.

2- Get the latest updates.

– Edward.

 

 

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