Hello,
I am running Windows XP Professional SP3. I am receiving error message stating that: “Windows cannot detect your keyboard press f1 to retry or f2 to cancel. ” It seems that my Phoenix BIOS and ASUS MOBO cannot detect my PS/2 keyboard. Because when I tried the new keyboard on other PC, it was working fine. How can I fix this kind of error?
Probable cause:
a. Unplug your keyboard and plug it to another computer. If the key-board does not work, it is damaged.
b. Motherboard’s port to Keyword is damaged, or your keyboards port is damaged.
c. Keyboard connection is loose.
d. Keyboard is disabled from the BIOS.
My suggestions are:
a. Replace the Keyboard with a new one.
b. If you are using COM port based keyboard, buy a USB port based keyboard. Alternatively, if you are using USB port based keyboard, buy a COM port based keyboard.
c. If the keyboard connection is loose press it towards the motherboards port, and restart the computer.
d. If the keyboard is disabled from the BIOS, then open the PC Case. Pull out the BIOS battery. Start the computer without BIOS Battery; shutdown the computer again. Put in the battery again. Start the computer again. The keyboard will open normally with windows.
Regards,
Crawly Math
Hey Franklin,
First of all I would suggest you to unplug your keyboard and switch off your system. After that plug in your keyboard once again and check whether its working or not. If this fix your problem well and good but if does not then just uninstall your motherboard drivers and install them again.
Restart your system for changes to take place and check whether your problem is fixed or not. This should fix your problem easily. But in case if this too does not help you then you have to take a last chance by just installing the Windows once again. This will surely fix your problem as you have told that your keyboard works fine when plugged in to other system.
So please try these steps in order to get your problem fixed. One more thing you can try is that try to install the keyboard drivers by the cd which you got with the keyboard or you can update the drivers via internet. Hope this helps.
Thank you.
Gaurav3282
If you are using a PS/2 keyboard and your computer can’t detect it, try connecting the keyboard on another computer that also supports PS/2 then see if it works there. If you get the same result then there is a problem with the keyboard. In this case, you need to replace the keyboard with a new one.
But if the keyboard works on the other computer, this means the problem is with the PS/2 port. Unfortunately, this can’t be fixed because the problem there can be with the keyboard BIOS which is on the motherboard or with the PS/2 port itself. The only workaround you can do so you can use a keyboard is to buy a USB type keyboard.
Also, support for PS/2 devices are getting removed in newer motherboards. Most motherboards nowadays support USB keyboards.
