Unable to detect black ink in HP Deskjet Ink

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Hi everybody,

I have recently bought HP Deskjet Ink Advantage 2520hc All-in-One Printer (CZ338A) and I am excited to install it and use it.

But, while installing inks it is not able to detect the black ink. I tried to reinstall the printer, but the same issue is coming.

Did anybody faced this issue ever? Is there something that I am missing? Please kindly advise. Thanks in advance for your kind help.

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Answered By 0 points N/A #193607

Unable to detect black ink in HP Deskjet Ink

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HI  John, if the printer is not detecting the ink cartridge, try to follow the ff procedure so that you can have your printer up & running in no time. Make sure your printer is plugged to the correct voltage power outlet. Try not to use an AVR or any type of surge protector just in case so as to avoid power fluctuations on your printer.  Then the next step is to remove both ink cartridges from your printer. Then disconnect the power cord from the back of the printer and be careful not to press the power button. Then wait for approximately a minute then plug now the power cord back to the outlet. Next, wait for the printer to turn on completely, now is the time to install the ink cartridges. 

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