Unable to access the internet using the modem

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I use a modem to access the internet but every time i insert or plug in the modem a window pop up and make the modem unresponsive and thus making me unable to access the internet. When i plug out the modem and pug it again the laptop cannot be detected unless i click continue on the pop up window. Kindly assist me to get over this pop up window.

Thanks in advance.

Error:

explorer,exe-No Disk

There is no disk in the drive. Please insert a disk into drive

DeviceHarddiskDR4.
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Best Answer by Emon Asejo
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Answered By 0 points N/A #127521

Unable to access the internet using the modem

qa-featured

Hello Christinewangari,

The provided image shows that the paths DeviceHarddisk1DR4, DR4 is referred to DriveRemovable, whereas 4 indicates the assigned number for the removable drive by the OS.

It probably be the USB HostControllerID allotted by the Windows during the setup. You should try to plug in your device to another USB port and see is the DR4 changed to some other and the error is gone. It probably be the bad port issue or the USB controller might be malfunctioning. Hope it might help you rectify the issue you are facing.

Answered By 0 points N/A #127522

Unable to access the internet using the modem

qa-featured

Hi,

This step should resolve the issue. Insert the modem before starting the computer. Next, change the drive letter for the modem to another letter (other than C).

If that fails, switching the modem to another usb port should resolve the issue. I would recommend a full hardware and software diagnostic scan to check any issues affecting your pc. Belarc Advisor is one such utility to use.

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