Tried to open a .vsd file the application crashed

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Hello gurus,

We have problems on the computer of one of our users. The computer uses Win 7 Pro 32 bit. He was using Visio 2010 and he tried to open a .vsd file the application crashed and this is the error that displayed on the computer.

When I clicked on view error details and this is also what appeared.

Problem signature:

  • Problem Event Name: APPCRASH
  • Application Name: VISIO.EXE
  • Application Version: 14.0.4756.1000
  • Application Timestamp: 4b9c07ff
  • Fault Module Name: VISLIB.dll
  • Fault Module Version: 14.0.4756.1000
  • Fault Module Timestamp: 4b9c085a
  • Exception Code: c0000005
  • Exception Offset: 000c6cb7
  • OS Version: 6.1.7601.2.1.0.256.48
  • Locale ID: 1033

Additional information about the problem:

  • LCID: 1033
  • Skulcid: 1033

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  • C:Windowssystem32en-USerofflps.txt

So I was told to follow this instructions and I did exactly that:

  • Go to C:Program FilesMicrosoft OfficeOffice12.
  • In this folder, right click Visio.exe, and select "Run as Administrator".
  • Go to Tools >> Trust Center >> Add-ins.
  • At the bottom of the Trust Center dialog box, select Com Add-ins in the manage dropdown and click Go.
  • Uncheck "Send to Bluetooth" checkbox.
  • Click OK, and Exit Visio.

I restarted the system but the problem still exists. I tried turning off Bluetooth Radios from device manager > restarted system. I now tried opening .vsd file and again I received the exact error. I even opened the Visio 2010 software in compatibility mode but the problem is still the same.

I also signed in the computer as the local administrator and did all the things above again but it made no difference. It is a problem we have in our organization on four computers. I am now out of ideas on how to solve this problem.

Can anyone help me?

Thanks in advance.

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Answered By 0 points N/A #147868

Tried to open a .vsd file the application crashed

qa-featured

Have you made any change to system recently, if so then please make sure that you have not missed some important files from your computer and I hope that you will be able to solve your problem. If you make an update then restore to previous stage to run your program and I am sure you will be able to solve your problem.

Smith Thompson.

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