Tried to open a .vsd file the application crashed

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Hello gurus,

We have problems on the computer of one of our users. The computer uses Win 7 Pro 32 bit. He was using Visio 2010 and he tried to open a .vsd file the application crashed and this is the error that displayed on the computer.

When I clicked on view error details and this is also what appeared.

Problem signature:

  • Problem Event Name: APPCRASH
  • Application Name: VISIO.EXE
  • Application Version: 14.0.4756.1000
  • Application Timestamp: 4b9c07ff
  • Fault Module Name: VISLIB.dll
  • Fault Module Version: 14.0.4756.1000
  • Fault Module Timestamp: 4b9c085a
  • Exception Code: c0000005
  • Exception Offset: 000c6cb7
  • OS Version: 6.1.7601.
  • Locale ID: 1033

Additional information about the problem:

  • LCID: 1033
  • Skulcid: 1033

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  • C:Windowssystem32en-USerofflps.txt

So I was told to follow this instructions and I did exactly that:

  • Go to C:Program FilesMicrosoft OfficeOffice12.
  • In this folder, right click Visio.exe, and select "Run as Administrator".
  • Go to Tools >> Trust Center >> Add-ins.
  • At the bottom of the Trust Center dialog box, select Com Add-ins in the manage dropdown and click Go.
  • Uncheck "Send to Bluetooth" checkbox.
  • Click OK, and Exit Visio.

I restarted the system but the problem still exists. I tried turning off Bluetooth Radios from device manager > restarted system. I now tried opening .vsd file and again I received the exact error. I even opened the Visio 2010 software in compatibility mode but the problem is still the same.

I also signed in the computer as the local administrator and did all the things above again but it made no difference. It is a problem we have in our organization on four computers. I am now out of ideas on how to solve this problem.

Can anyone help me?

Thanks in advance.

Answered By 0 points N/A #147868

Tried to open a .vsd file the application crashed


Have you made any change to system recently, if so then please make sure that you have not missed some important files from your computer and I hope that you will be able to solve your problem. If you make an update then restore to previous stage to run your program and I am sure you will be able to solve your problem.

Smith Thompson.

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