N/APosted on - 03/31/2016
I am trying to install Trend Micro Internet Security error using 32 bit Windows operating system but having the installation problem saying “The installer must stop because it could not conduct the required scan for malicious software. (error code: #2, 1009, 0x00000000)”. Your assistance would be really appreciated. Thanks!
Trend Micro Internet Security
The installer must stop because it could not conduct the required scan for malicious software. (erro code: #2, 1009, 0x00000000)
No changes have been made to this computer.
Trend Micro Internet Security Installation Error
Checking on the image you posted, it seems the installation already past the part that checks if Trend Micro Internet Security is compatible with your system. Since the installation process already reached the program installation phase then that means the software is fully compatible with the operating system. So, the compatibility issue can be ruled out.
Since the installation phase requires that your machine must be scanned for malicious software, it seems something is preventing it from accomplishing the task. I have a doubt that there is something lurking in your system that doesn’t want to be scanned. Try visiting Sophos Virus Removal Tool and then download the tool. Download and install it.
Don’t disconnect from the internet while it is being installed because it automatically updates its virus signature database. Once installed and updated, start scanning your computer. When the scan is finished, in case it indeed finds something malicious in the system, clean it then restart scanning your machine. Repeat the scan until it no longer detects any malware. After this, try installing your Trend Micro Internet Security.