Toshiba Encore Touch having touch screen problems

Asked By 130 points N/A Posted on -
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My touch screen keeps on freezing and sometimes the cursor just makes random movements. I am running windows 8.1 and my pc memory is okay. Could this be a virus? If it is, how can I restore my factory settings on this device? Is there any other way of solving this without having to install another version of OS? If there is, please share. Thanks.

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Answered By 0 points N/A #185994

Toshiba Encore Touch having touch screen problems

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Hello,

This problem has been known to happen with Windows updates.  I would recommend a System Restore.  You can do that 2 ways.  The first way requires you to connect your Encore to a mouse and keyboard.  Once you have done that go to Control Panel then System.  Choose System Protection and then select System Restore. 

If you do not have a mouse and keyboard-Push the power button, Shift + Restart then Troubleshoot > Advanced Options > System Restore.

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