Titanium Internet Security installation problem

Hello all,

I am experiencing a problem in running on Trend Micro Titanium Internet Security. The problem is that I’ve got multiple accounts registered under this product, and on one of my computers I uninstalled it but trend micro did not register that.

Now they are of the view that I should remove my accounts by providing my email address first. I have done so, but they are not recognizing my address. The screenshot of the error is attached below:

The message states:

You may only active this software on a limited number of computers. Because you have reached that limit, you must either stop protecting another computer.

For security purposes, please provide your email address to get started.

Any help in this regard will be praised.

Thank you

Regards