Tell me more about call center optimization.

Asked By 30 points N/A Posted on -
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Hi,

Tell me more about call center optimization. I just want to venture and know more about this call center optimization because being a call center agent is a great job. Can you give me some links about call center optimization such as blogs or forums that can help me more to understand the flow? Ideas and opinions will help me a lot. Thank you

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Best Answer by Sharath Reddy
Answered By 0 points N/A #186339

Tell me more about call center optimization.

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Hi,

I found a website which holds conferences about call center optimization.

Here are other links that might help you.

http://www.wikihow.com/Optimize-Call-Center-Performance

I hope this helps you.

Good luck!

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Best Answer
Answered By 564990 points N/A #186341

Tell me more about call center optimization.

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For call center optimization, you may visit these sites.

  • IBM | IT Services | Contact center optimization – offers the following contact center optimization services:

    • Self service assessment;
    • Contact center consolidation strategy;
    • Contact center strategy;
    • Contact center diagnostic;
    • Telephony integration assessment;
  • OpenSpan® – Where people and technology meet – they can help in improving the quality and performance of your call center in a matter of days or maybe weeks. Offers free customized user process improvement assessment and report.
  • VPI | Call Center Optimization – can help in reducing operating costs through automation of QA and Performance Management processes. Helps maximize the operational efficiency simply by dividing the workload between virtual and live call agents.
Answered By 0 points N/A #186343

Tell me more about call center optimization.

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Hi, Call center optimization has a very large influence on how a call center agent works. You can say that it is a way to motivate the agents to perform well and satisfy its client or costumers. I’ve found few websites you might be interested in, here’s the link:

http://www.businessweek.com/

 http://www.capgemini.com/resources/call-center-optimization/

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