Sync error during unlink on family tree maker for MAC 2.

Asked By 10 points N/A Posted on -
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Hello, I am getting the following error message on my Family Tree Maker for mac software for MAC 2 while I am trying to sync. This happens every time I try to Sync. Can someone suggest how can I fix this problem?

 

 

 

Sync Error

An Error occurred while trying to unlink your trees.

Please wait and try again later.

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Answered By 0 points N/A #132012

Sync error during unlink on family tree maker for MAC 2.

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Hello Quincy,

You are getting that error most probably because you have a slow internet connection, and therefore the connection is 'timing out' before it finishes successfully. You will therefore need to make sure that you have a strong internet connection on your computer.

  • In case you are using a wireless connection, make sure that you are at a place that has a strong signal for strong internet connection.
  • Ping your connection and establish what might be the problem. If is the router you will need to restart it so that the connection will refresh.

Hope this helps.

Regards,

Carl
 

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