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Category:
Development Software
Type:
Question
Author:
Bersh Roman
Hi,
Is there something wrong with my Symantec Management Platform? It is not being able to create a new product that I am trying to create.
Can anyone tell me what has gone wrong with it?
Error: There was a problem saving the software product. Check the Aitiris logs for further details.
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Hello,
Probably this error caused due to duplication or repetition of some components associated with software, there are some common components or drivers of a software which are associated to most of the commonly used softwares.
When this error occurs Click on “Manage” then “Software Catalog” and then below the managed section checks the box of “Include pre-defined Software Products”.
Now this will show you all the softwares and their associated components that are present in the data base. From there you can edit or delete to terminate duplications.
There is another option to use “Include components associated with other products” present below the “Identify Inventory Tab”. This will show those specific components which are already associated with other softwares. Then save the settings and if it prompts to disassociate those components to the new software select “No”.
Hope that works!!