Symantec Antivirus fails to update properly

Asked By 40 points N/A Posted on -
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Hello,

I had installed Symantec Anti-virus and saw an update of version 8.0 so I went ahead to update it. During the update process, I ran into an error as shown in the error message below. Any available remedies?

“Error 1714. The older version of Symantic anti-virus cannot be removed. Contact your technical support group”.

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Best Answer by RubyIslam3
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Answered By 70 points N/A #166421

Symantec Antivirus fails to update properly

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Where there is a will, there is a way. Just like that, where there is a problem, there is a solution.

Your problem has also got its solution, too. The problem is occurring because the older version of your antivirus is not removed properly. You should uninstall the old one first.

For this, you can go to Control Panel >> Add or Remove Programs >> Currently installed programs.

Also, you can use a software called “Wise Program Uninstaller”. It is the best uninstalling program I have seen. It supports both normal and force methods to uninstall a software.

Then, download the latest version of Symantec Antivirus and install it. Hope no more trouble.

Answered By 0 points N/A #166422

Symantec Antivirus fails to update properly

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Hello,

Looks like something went wrong while your software was installing update. You can install CCleaner (it is free), and use it to completely uninstall symantec. Then, install it again, and it should run smoothly.

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