Asked By
bob fleming
0 points
N/A
Posted on - 08/16/2012
Hello all,
I use an update for Symantec Anti-virus, and it is 8.0 versions.
I am attempting to set up it on my PC with the intention of using my PC as the anti-virus server.
But when I attempt to set up it, the set up Shield and I find the following error message:
“The feature that you are trying to use is on a network resource that is unavailable”
It tells me that I am able to go into a dissimilar path, etc. Moreover, when I select cancel I find this error:
Symantec AntiVirus
Error 1714. The older version of Symantec AntiVirus
cannot be removed. Contact your technical support
group.
OK
I need to solve this. Please help me to solve it.
Thanks in advance.
Symantec Anti-virus and it is 8.0 versions
Hello Bob,
When you install an .msi, the Windows Installer on your system caches the .msi on the destination computer and after that gets rid of the.cab files that are part of the .msi.
This results into for offline users when a repair requiring the source files occurs. To overcome this issue, you will need to create a single-file .exe that that has got the .msi.
In the event that the .exe executes on the destination computer, the .exe will extract the embedded .msi to C:Program FilesCommon FilesWise Installation Wizard. The .exe then runs the .msi from the directory mentioned.
Once that is done, a repair can be able to complete successfully since this directory has got the entire .msi including the source files embedded in .cab files.
Hope this will help you resolve the issue you are having during the update if Symantec antivirus.
Regards,
Carl
