Strange communicator issue. Enhanced presence features

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qa-featured

I have decided to use office communicator and configure it on my desktop where my operating system is Win XP.

After successful configuration I get the below error message

Office Communicator

You will not be able to sign in because your account is not configured to support enhanced presence features.

Please contact your system administrator

I would like anyone to help me in this aspect by providing proper solution of this problem

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Answered By 0 points N/A #123315

Strange communicator issue. Enhanced presence features

qa-featured

Hi,

In regard with your problem, I don't know the specifics, but, was the office communicator you were downloading has all the requirements needed.

Here are the list of compatibilities, check it if you have it all.

Communicator 2007 R2 and Windows compatibility

Windows Version

Communicator 2007 R2 Support

Windows Vista 32-bit operating system

Supported

Windows Vista 64-bit operating system

Supported in Windows on Windows 64 mode

Windows XP Professional with Service Pack 2 (SP2) or greater

Supported

Windows 2003 Server SP2 or greater

Supported

Windows 2000 SP4

Not supported

Communicator 2007 R2 and Exchange Server Compatibility

Exchange Server Version

Communicator 2007 R2 Support

Exchange Server 5.5

Not supported

Exchange 2000 Server

Extended MAPI only

Exchange Server 2003

Extended MAPI only

Exchange Server 2007 SP1

Free/Busy information and working hours are available only through Exchange Web Services

Public folders are optional in Exchange Server 2007

Communicator 2007 R2 and Microsoft Office compatibility

Microsoft Office Version

Comments

Office 2000

Not supported

Office XP SP3

Contacts

No presence menu—INFO line only

Office 2003 SP3

Access presence menu

Make voice calls

Reply to IMs

Search folders and notifications

Office 2007 SP1

View presence button

Access presence menu

Reply with IM or conference

Tagging

Contextual data

Client Interoperability on Office Communications Server 2007 R2

Current Client Version

Previous Client Versions Supported (with required updates)

Office Communicator 2007 R2

Office Communicator 2007

Office Communicator 2007 Phone Edition

2007 release of Office Communicator Mobile

2007 release of Office Communicator Web Access

Office Communicator 2005 (basic presence and IM only)

2007 R2 release of Office Communicator Web Access

Supports interoperability with the same clients as Communicator 2007 R2, above

2007 R2 release of Office Communicator Mobile for Windows Mobile

Supports interoperability with the same clients as Office Communicator 2007 R2, above

Office Communicator 2007 R2 Phone Edition

Office Communicator 2007

Office Communicator 2007 Phone Edition

2007 release of Office Communicator Web Access

Office Communicator 2005 (basic presence and IM only)

Office Communications Server 2007 R2 Attendant

Supports interoperability with the same clients as Office Communicator 2007 R2 Phone Edition, above

Current Client Version

Previous Client Versions Supported (with required updates)

Office Communicator 2007 R2

Office Communicator 2007

Office Communicator 2007 R2 Phone Edition

2007 release of Office Communicator Mobile

2007 R2 release of Office Communicator Mobile for Windows Mobile

Office Communicator 2007

Office Communicator 2007 Phone Edition

Office Communicator 2007 R2 Phone Edition

Office Communicator 2007

Office Communications Server 2007 R2 Attendant

Office Communicator 2007

If you do have all the following requirements, try to uninstall your office communicator and re-install it.

See this steps if you had already followed them:

In Office Communicator System –Standard, you have to (1) Open Setup wizard for Demo (2) Run C:SE_VOLUMEsetupi386setup.exe (3) Click on “Deploy Standard Edition Server” (4) Run Validation test – and leave IE window open.

While in Office Communicator System –Communicator Web Access you only have to Open Setup wizard for Demo and then Run C:SE_VOLUMEsetupi386setup.exe

Once you deployed the OCS 2007 and installed office 2007 and office communicator on the client sides, you should be able to see the presence information control.

Hope this helped.

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