Hi. I would like to know about the steps which need to be followed to troubleshoot if there is an ASR detected by system ROM. Please reply ASAP. Thanks in advance.
Hi. The steps to troubleshoot if there is an ASR detected by system ROMare as given below-
1) First of all, you need to find out about when did the ASR occur? Was it after a new hardware was installed or after a new driver was installed
2) Remove the software which was newly installed
3) Update the binary input output server and other firmware to the latest version available
4) As per the server model, update the PSP or the SPP
5) Then, from the system maintenance switch present on the system, clear the NVRAM
6) Using the smartstart CD, run diagnostics
7) Check the HP iLO from geneartion8 or 9.
8) Check the logs within the iLO user interface and HP SIM
9) Generate the report from the Windows OS
10) Analyze the report and check where are issues present
11) Do not provide the diagnostic logs while you create a HP support case
Hope we helped.
