Step-by Step Process on Resolving IT Situations
I need help from our Expert here. I will state some sample incidents and I am hoping that you can all give your suggestions on how I will resolve each issues. I will be using this for business purpose. Please continue reading on below:
1. You started working on a technical support specialist on an IT department on a manufacturing company. You got a call from a user that is encountering stability problems on his Windows 7 PC. Kindly explain the process on how you would handle this situation and identify the problem and the tools that is needed to fix it.
2. The next call will be from a client using Windows 7 PC that cannot boot. What are the step-by step process that you will do to determine the problem and what are the tools that will be useful to fix it.
3. Assuming that the company is not using any Operating System which results to other various products and versions are being used inside the company. Which Operating System will you recommend and why?