Some file in the NIS 2012 stopped working

Asked By 80 points N/A Posted on -
qa-featured

Hey guys,

I recently got the update of NIS 2012 from the version 19.2.0*** to 19.5.0.145. I clicked on the settings to check whether all my previous settings were intact. I did this by going to the network then to the Network Security. When I got there I noticed that one of the options in that area was not functioning.
 
I use win 7 and it then reported that some file in the NIS 2012 stopped working. Please watch the video I have added to the post for further info.
 
Log:
 
Problem Event Name: APPCRASH
Application Name: ccSvcHst.exe
Application Version: 11.2.0.9
Application Timestamp: 4ed5768a
Fault Module Name: SYMHTML.DLL
Fault Module Version: 6.5.0.23
Fault Module Timestamp: 4ee5934c
Exception Code: c0000005
Exception Offset: 0012911d
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1066
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:Windowssystem32en-USerofflp
After this I get the following error:
 
Log
 
Norton Internet Security
19.5.0.145
Error: 8504, 104
Windows 7 Ultimate
7600.16385.x86fre.win7_rtm.090713-1255
Norton Autofix Results: 0 item(s)
 
Please does anyone have some help for me?
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Answered By 0 points N/A #146631

Some file in the NIS 2012 stopped working

qa-featured

Hello Abram,

Did you notice any problem during the update process? Because it seems like the update did not run very well. You will therefore need to retry running the update and this time round make sure that no issue is encountered, or you can go ahead and uninstall Norton internet security and then to a fresh installation of the updated version.

Regards,

Nicke

 

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