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Category: Windows 2003
Type: Question
Author: Dr.Jay
Your rating: None Average: 5 (20 votes)

I am using Windows Server 2003 with Service Pack 2 on Intel Xeon machine with 4 GB of ram. This is used as domain controller for our network. McAfee e-policy orchestrator with Antivirus enterprise 8.5 is installed on it.

For last two days, I m getting the following error

Sm.exe – Application Error

The instruction at “0x60d24865” referenced memory at “0x01da2820”. The memory could not “read”.

Click OK to terminate the program

On this machine. The error pops up four to five times in our 8 hours work schedule.  The performance of the machine is badly suffered after the appearance of this error. The response on the machine also got much slower than before.

Nothing new is installed on the machine for last two weeks.

Do you have any solution to this problem?

Image capture for the error is

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# Comment Id: 15034

Hello!

There are two steps to resolve the problems which are given below:

Method 1
First of all print all the instructions and restart your computer.
After restarting then start your computer in safe-mode with networking and press enter.
Now you have to download the software like Malwarebytes or Anti-Malware and save to the desktop and then open the exe file. This will install the Malware software on to your PC.
After installing then open the installed software and execute to the full scan of computer.
When the full scan is to be done then finish and click on the show results button that will show you that all unnecessary data and infected files are removed.
After this you should click on the remove button it will remove all the Trojans which the software shows to you.
After this restart your PC now your pc is to be clear with all Trojans.
Then you should download the PerfectTweaker from the Internet and install it because it maintains your PC.

Method 2
First of all download the repair tools from the Internet.
Click on the save button and save the file on the desktop.
Now you should install the software to your C:\ and follow the instructions.
The windows will be open then click on the SCAN NOW button to perform scan.
After the scanning the software shows you all infected files.
Then you should click on the REPAIR button to fix all the error of infected files.
Then restart your PC.

Hope so these methods should solve your problem.

Thank You.