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Category: Skype
Type: Question
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Hi!

I often get this message: error 1601 every time I try to install Skype on my computer. 

It says my windows installer account could not be accessed. “Contact your support personal to verify that the windows installer service is properly registered”.

How can I get it right with the Skype for windows installer? 

How would I do that?

Thank you!

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# Comment Id: 59348

Dear Shannon,

You have problem in Skype installation. Error code 1601. Here are some tips for you to solve your problem-

  • Click on start button in windows XP and go to run option.
  • Type msiexe/unreg into the run and press OK.
  • Click on start button again and go to run and type msiexec/regserver. Now press OK.
  • Restart your computer.
  • Now try again to install your software in your computer
  • Now restart your computer.
  • If you are using windows 7 operating system, then follow same procedure.

I hope your problem will be solved.

Have a nice day.

Thank you.

# Comment Id: 98200

Hello Shannon Stainbrook,

My pleasure to help you.

I think the problem is in your Windows Installer. As a result of corrupted or lost files the Windows unable to process install and then occur errors. So you need to do in this matter is install the latest Windows installer to your PC.

From Windows Installer 4.5 Redistributable you will get Windows Installer and now you can try to remove your old Skype program entries using Windows Installer Cleanup Utility (msicuu2.exe).

The download link of msicuu2.exe is HERE.

Now you can try to install Skype from here

So try on the tips I gave you. I am sure you will be solved.

Thank you.

# Comment Id: 149808

This problem directly points to the Windows Installer that is supposedly installed on your computer. Although not all applications require this but it is still needed by some programs from time to time and when this happens you need to install it. Since the problem is related to this, might as well check if you really have installed Windows Installer to your computer.

To do this, click Start, Control Panel, and then Add or Remove Programs. Then in the list of installed programs check if there is one version of the Windows Installer.

If there is, check if it is version 3.1. If not then you need to install the latest version. For Windows XP, the best way of installing the latest version of the Windows Installer is to upgrade it to the latest and last Service Pack which is Service Pack 3.

To upgrade your operating system, visit Microsoft – Download Center | Windows XP Service Pack 3 Overview. Run the installer after downloading it to upgrade your operating system. After the upgrade, run the installer again for Skype.

Regards
Sharath Reddy