Starting Video Chat on Skype caused BSOD

Asked By 110 points N/A Posted on -
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Hi, need help with Skype. When I go on a video call, it crashes and gave me a blue screen. I would need to restart the machine to fix the problem.

This only happens when I go to Skype video. I have updated the video driver and still the same.

I am running Skype 5.3.

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Best Answer by Tabatha Sailer
Answered By 0 points N/A #88275

Starting Video Chat on Skype caused BSOD

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There's a big possibility that you might be using Realtek HD Audio Control Panel. It starts automatically when it loads to your desktop. To stop this, Go to Start > Run > type "msconfig" > Ok.

Click startup tab > locates RTHDCPL.EXE and uncheck. Restart the computer and that should fix the blue screen with Skype video.

Answered By 110 points N/A #88276

Starting Video Chat on Skype caused BSOD

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I don't have RTHDCPL.EXE on the startup tab.

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Best Answer
Answered By 0 points N/A #88277

Starting Video Chat on Skype caused BSOD

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Uninstall the current version and install an old version. I have tried this old version and no blue screen showing up on Skype video.

The old Skype version is 4.1.0.136. Click the link below to start the download.

Tell me if this works for you.

http://www.oldapps.com/skype.php?old_skype=83?download

Answered By 110 points N/A #88278

Starting Video Chat on Skype caused BSOD

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Reinstalled the old version of Skype.

So far no blue screen on Skype video.

Thanks!

Answered By 0 points N/A #88279

Starting Video Chat on Skype caused BSOD

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Excellent. I'm just adding one possible screenshot since there are a lot of possibilities.

Windows has been shut to prevent damage to your computer
Answered By 110 points N/A #88280

Starting Video Chat on Skype caused BSOD

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Sure.

Thanks for all the help.

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