Skype shows an error message and does not start.

Asked By 20 points N/A Posted on -
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Hi, I use Skype for web calls. For some days I am not being able to start my Skype and getting the following error.

I have restarted my PC and still getting this error message and not being able to start Skype.

Please give me a solution to this problem.

I also use a Skype phone.

Error message: Can't open Skype. You are already signed in on this computer. Please sign out and try again.

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Best Answer by Kumay Edwards
Answered By 0 points N/A #156782

Skype shows an error message and does not start.

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Hello Goldie,

To resolve that issue you are getting when you try to access Skype, you will need to follow the procedure below:

  • First of all, you will need to quit Skype in case it running right now.
  • After that, you will need to hold the Windows key and then press R on your keyboard.
  • A box will come up. In it you will need to type %appdata%Skype, and then press Enter.
  • You will have to get rid of any files that start with temp.
  • Also get rid of shared.xml.
  • And then rename the folder with your Skype name so that you have something likemyname_old
  • After that try starting Skype and see if you can sign in.

Regards,

Carl

 

Best Answer
Best Answer
Answered By 0 points N/A #156783

Skype shows an error message and does not start.

qa-featured

 

Hi,

First you have to kill all running files of Skype i.e. running on background.

For this Open Windows Task Manager by pressing ctrl+Alt+delete at a time.

Kill any running process of Skype.exe , close task bar (do not reboot system)

Now go to Start menu and click Run.

Type %appdata% and enter. Windows File Explorer will open up, Search a folder named "Skype", rename the folder to some other name like new_skype or old_skype.

Your call history can be reestablished as it will be in old_skype, in case.

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