Skype 5.9.0.123 problem with installation in Windows 7 64 bit

Asked By 30 points N/A Posted on -
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Hey there experts!

Can anyone please help me with this problem I have got here? My Skype showed that a new update is available and so I tried to update it which failed every time. Then I tried a manual installation by uninstalling my current Skype and still it is not working. The installation continues for about 15 minutes and then it suddenly stops. Looking for a helping hand out there from the experts.

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Answered By 0 points N/A #156489

Skype 5.9.0.123 problem with installation in Windows 7 64 bit

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To completely uninstall the Skype first from your computer then download and reinstall new version Skype to your running Windows 7 computer. To uninstall Skype make sure that Skype is no longer running on your computer and all process for Skype has closed, for that please follow the below steps.

1. After login computer, press CTRL+ALT+DELETE.
2. Click Start Task Manager.
3. On the Processes tab, find the entry starting with "Skype" like Skype.exe
 

Windows Task Manager

4. Select the entry starting with "Skype" and click End Process.
5. Click Yes to end the process.
6. Repeat until all Skype processes has been closed.

Save your personal information (if required). Your contacts, purchases and account information is stored on Skype servers, if required your personal information in Skype such as chat messages, voice messages and snapshots taken during video calls follow below steps:

1. Click Start, type run and press Enter.
2. Type %appdata%skype and click OK.
3. Copy the Pictures folder and the folder with your Skype name to another location.

Now uninstall Skype from your computer for that follow below steps:

1. Click Start, type run and press Enter.
2. Type appwiz.cpl and click OK.
3. Select Skype from the list, right-click and select Remove or Uninstall.

Delete the Skype application folder from your computer.

• Click Start, type run and press Enter.
• Type %appdata% and click OK.
• Delete the Skype folder.

Ensure that the Skype program folder has been deleted.

• Open C: and go to C:Program Files.
• Delete the Skype folder and the SkypePM folder (if present).

To Delete any Skype entries from the Registry of your computer.

• Click Start, type run and press Enter.
• Type regedit and click OK.
• Press CTRL+f.
• Search for the keyword Skype.
• Use right-click to delete all the search results.

Now download and install the latest version of Skype on your computer run Windows 7 64 bits.

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