Screen going black in my iPhone 5C

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Hi everyone,

I am having iPhone 5C with the latest IOS version 7.1.2. It was working fine so far.

But, today I started getting one issue. It got unlocked as I didn’t use it for some time. When I tried to unlock the same, it didn’t work. I have used my friend’s phone and called my number. I am able to hear it ringing and I am able to hear the ringtone and vibration in my iPhone 5C too. But, there is no way I can take the call because I can’t see anything. I am not sure whether its display gone or some setting made this happen.

Can somebody please help me out here? Please kindly advise. Thanks so much in advance.

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Answered By 0 points N/A #191065

Screen going black in my iPhone 5C

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There are a number of things we can do to attempt to resolve this issue. 

First, try hard resetting the device. You can do this by holding both the Home and Sleep / Wake buttons simultaneously for 10 seconds. This will force the device to restart.

If this does not resolve the issue, try connecting the device to a computer with iTunes installed. (You can get iTunes here: apple.com/itunes) Does iTunes recognize the device? If so, create a backup and restore the device to factory settings. (You can access these functions in the Summary tab once you've clicked on your device in iTunes.)

If this does not resolve the issue, unplug your device and power it off, if possible. (If you are unable to power the device off, it's time to call Apple about getting a repair.) Hold the home button in on the device, connect the device to iTunes, and continue holding the home button until itunes tells you that it sees a device in recovery mode. Then restore the device to factory settings.

If none of these options worked for you, then the screen is defective and must be physically repaired.

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