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Category: Misc Software
Type: Question
Author: Magina
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Hi,

I recently installed the POS software in my laptop which has Windows Vista.

However, when I connected the scanner, the OS could not detect or recognize the installed scanner.

Does this mean Windows Vista has an issue or is it that when I installed the POS software, some settings for peripheral hardware were interfered with?

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# Comment Id: 35209

Maybe you did not check if the POS software that you installed on your computer is really compatible with your operating system. First, to make sure that there is no problem in your hard drive that might cause the problem in the application or in the scanner’s driver, run a disk check.

  1. Right click on drive C and then select Properties.
  2. Click Tools tab.
  3. Click Check Now button.
  4. Check Automatically fix file system errors and then click Start.

After the disk check disconnect your scanner from the USB port of your computer and then uninstall its application. Plug in again the scanner on the USB port and see if Windows detects it. Windows will eventually prompt you to install its driver after it was detected. After it was detected, install its driver next.

But if after the installation the device is still not recognized, maybe its application does not support the version of your operating system. Find the correct version of the driver that is compatible with Windows Vista.

Try searching the web if you can find a compatible version for Windows Vista or else you may need to format your hard drive and install the right version of Windows that is compatible with the scanner’s driver.

Look for the system requirements in the application’s documentation that are included in the package.

Regards
Sharath Reddy