Retrospect 7.7.562 failed to backup emails

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After receiving an error, I am unable to view the list of emails that my Retrospect version 7.7.562 software failed to back up. I used to see this by clicking the “Errors” options under Job History but now it is grayed out. Please suggest a solution to get this resolved.

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Answered By 0 points N/A #118176

Retrospect 7.7.562 failed to backup emails

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The probable causes are:
  • Your PC may be got attacked from the virus & Trojan.
  • The antivirus may be interfering in Retrospect workflow.
  • You are using 32 bit operating system.
  • The PC’s hard drive may have some internal problem.
  • Windows update may be interfering the normal workflow of Retrospect.
  • The Update/patch of Retrospect may be not working properly.
The solutions are:
 
  • Install fresh copy of Windows operating system and then Install Retrospect. Then try to backup your e-mail data.
  • Uninstall the current Antivirus software, and try to back up your e-mail data with Retrospect.
  • Install windows 7 64 bit operating system, and then try to backup your e-mail data.
  • Use scandisk /Chkdsk or other utility to check and repair your HDD.
  • Uninstall or remove the last Windows Update. If the update cannot be removed then install a fresh copy of Windows. Then use Retrospect to backup your e-mail.
  • If you have downloaded and updated the Retrospect, that update is not working properly. Uninstall the Update or Patch of Retrospect.
  • Sometimes installing other software interferes the working process of Retrospect. Try to identify which program you used before the problem appeared. Then uninstall the problematic program.
  • Restart the computer and run the Windows in Safe Mode (F6). Run Retrospect and backup your e-mails in Windows Safe mode.
  • If you are using Windows XP Service pack2, then Download Windows Installer, Service pack3 Patch and .net framework3.5. Install all these and then use Retrospect to Backup your e-mail.
Regards
 
Crawly Math

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