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Type: Question
Author: Likica
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Good day techyV!

I started reinstalling BlackBerry Desktop Software 5.0.1 and during the installation I encountered the following problem:

 Desktop Software.msi’ is not a valid installation package for the   product BlackBerry Desktop Software 5.0.1

The file ‘C:\Documents and

Settings\ethr33\Desktop\501_b073_multilanguage\BlackBerry

Desktop Software.msi’ is not a valid installation package for the 

product BlackBerry Desktop Software 5.0.1. Try to find the 

installation package ‘BlackBerry Desktop Software.msi’ in a

folder from which you can install BlackBerry Desktop Software

5.0.1.

                                    OK

Then I pointed ‘BlackBerry Desktop Software.msi’ file to the right location but no effect. 

I have operating system MS Windows XP SP3.

Thank you.

Likica

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This is kind of unusual, but I have seen it before. I faced this problem too once. As far as I know the ms windows XP service pack 2 is far better and compatible with programs then the ms windows XP service pack 3. You can try uninstalling the whole blackberry program, restart your PC and then install it again.

It would be better if you first do a scan of your whole system with a good licensed anti-virus software, to check if there are any bugs in your PC. If you still do not have any luck at all, I will suggest you to uninstall the ms windows XP service pack 3 and install the ms windows XP service pack 2. I am sure it would run fine then.

Good luck.