Problem using the camera of my Sony Xperia Z1

Asked By 60 points N/A Posted on -
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Hi! I just love the 20.7 MP Sony G Lens Camera of my Sony Xperia Z1. However, it is showing an error now stating that: "Camera is temporarily unavailable due to high temperature". It happens after some time of using and my phone seems to overheat. I can't use the camera again and I am really sad since I bought this phone so I can enjoy all the outstanding features of it. But it is giving me a headache. Can anyone help me? Thanks.

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Answered By 0 points N/A #180671

Problem using the camera of my Sony Xperia Z1

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Hi Jimmy L Merrick,

I am sorry to hear that you are having these problems with your Sony Xperia Z1.

The warning message you are receiving while trying to use the camera of your phone is not uncommon. This problem is usually caused by the phone getting too hot.

The camera on your phone uses a lot of energy to produce high quality photos and videos. This may cause the device to get hot to the touch. Heat can damage the components of your phone if you use it in that overheated condition for an extended period of time. To prevent this from happening, the phone prevents you from starting the camera. Once the phone cools, however, you can start using the feature again.

Here are some measures you can use to eliminate or minimize this problem:

1. Do not use the camera while the phone is charging. Always disconnect from charger first. Using the phone while it is being charged can cause the phone to heat up excessively.

Another tip:

1. The software on your device may need to be upgraded. This process is a bit technical, I therefore suggest that you bring the phone to a certified technician who would be able to update your phone with the latest software version.

As outlined by the manufacturer, most times this problem is resolved by updating the software on the mobile device.

Thank you

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