I am using my laptop for almost a year. In the meantime, I did not have to face any big problems, but about a month ago, my Windows 7 crashed. After that, I am unable to install win 7 again, even after a few tries.
I contacted the service center and they suggested replacing the hard disk drive. However, the funny part is I have installed XP on the system and able to run my laptop but it loads very slow. What should I do at this moment?
Problem with Samsung 500 GB laptop hard disk.
I second demote to what the service center representative has told you. Because for what I see, during the time that your Windows 7 OS got crashed. Your Samsung Hard Disk got corrupted and it incurred bad sectors. That's why after the crash issue, you weren't able to install the new Windows 7.
But if you are asking why did you successfully installed Windows XP, it may be because Windows XP requires only small disk space compared to Windows 7. Your Laptop might work for now but I believe it won't last long.
Problem with Samsung 500 GB laptop hard disk.
I also agree with what the service center has told you. Bad sectors usually occurs when you improperly shut down your computer, malware/s, defects on hard disk, or poor quality or aging hard disk. Try to fix the bad sectors of your hard disk by simply following the steps below:
1. Go to My Computer from Start Menu.
2. Right-click on the affected disk drive and choose Properties.
3. Click "Tools" tab.
4. Click "Check Now" button under Error-checking.
5. Check "Scan for attempt recovery of bad sectors".
6. Click Start button to start repairing your disk drive for bad sectors.
Problem with Samsung 500 GB laptop hard disk.
The advice they gave you is worth to try. If your laptop is running originally on Windows 7 but Windows XP doesn’t run well, there must be something wrong with the hard drive. Microsoft Windows XP is an old operating system designed for slow computers and it should run well on a machine that previously runs Windows 7.
Try scanning the hard drive with a disk utility application to check for bad sectors. Download PC Tools Performance Toolkit. Follow the instructions to download and unpack and then install it. Once installed, start PC Tools then go to “Recovery” tab and click “Repair Drives”.
On the next screen, make sure drive C is selected on the list of drives then select “Surface Scan” and check “Perform on reboot” in the options. Once all set, click “Start” then “Continue”. Close PC Tools then restart the computer. PC Tools will then check your drive for errors on boot. The scan may take some time to finish depending on the size of the drive.
Scan your hard drive at least two or three times to make sure the entire surface of the hard drive is checked properly for bad sectors. See if this helps. If this doesn’t do any good, you should replace your hard drive with a new one.
