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Type: Question
Author: Karamhobbs
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Please fix this problem of loading the Family Tree Maker 2012 as shown below?

Error:

Unable to download installation data from the web.

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# Comment Id: 57661

Take note of the Requirements given Below from the Family Tree 2012 User Guide:

Minimum Requirements:

Operating System Microsoft Windows® XP SP3 / Vista™ / Windows® 7 (32 or 64 bit)
Processor 500 MHz Intel Pentium® II (or equivalent)
Hard Disk 639 MB for installation
Memory 512 MB of RAM
CD-ROM Drive 2x CD-ROM (required for installation)
Monitor 800 x 600 resolution

Recommended Requirements:

Operating System Microsoft Windows® XP SP3 / Vista™ / Windows® 7 (32 or 64 bit)
Processor 1 GHz Intel Pentium® III (or equivalent)
Hard Disk 700 MB for installation
Memory 1 GB of RAM
CD-ROM Drive 32x CD/CD-R (Some supplemental products require a DVD-ROM drive.)
Monitor

1024 x 768 resolution

If you still receive the error even if your computer passed the requirements, try checking the connectivity of your internet. Internet connection is required to download other files needed to run the Program.

# Comment Id: 57676

Hi,

Although Family Tree 2012 from ancestry.com updates automatically, some users needs to download it manually, what version are you from? Anyway, parallel have to be configure to deal with CD's. And you will succeed if you use virtual box instead of parallels. Here are steps to do when you install Family Tree 2012:

a. Create a folder on a desktop > move installation file into it.

b. Insert thumb drive E:\ 

c. Change destination folder to the thumb drive > click set up application from there.

Because you failed to install, you might need to uninstalled it before you success in downloading family tree 2012. Configure file in Family Tree Maker 2010 or 2011 and temporarily remove security/antivirus programs. Click Start > control panel > add/remove programs > family tree maker > remove.