N/APosted on - 08/07/2014
I want to print some files from my office and sometimes I have this kind of error. I checked the Internet connection and is working just fine so I don’t know why it can’t contact the Popup Server. Can anyone help me please to fix this error ?
Thank you !
The print job has been aborted because pharos popup failed to contact the popup server.
Popup server error printing due to bad connection
Well there can be various reasons responsible for the above dysfunction of the printing job.
Presence of Firewall in between "Client system" and "Popup and respective LPD server". If it so the make sure the
are left open for the Pheros popup traffic
Mismatch in current spool queue name. To check this ..
keep ticked "alert for messages from the MAC clients", found within << "Pharos Administrator<<System" option.
This issue can be resolved by –
either correct spool queue name in the server and complete the task by performing change control.
or create a new printer on client system with the name matching with server
spool queue name error . If spool queue name contains "spaces" in between, it will cause error. To avoid this use "%20" instead of "space" . E.g.
"Print my file" should be "Print%20my%20file"
Issue due to network. You need to connect via complete server name for Mac, when using Pheros 6.1. Or use IP address of the server in poppup://URI.
Hope you can resolve your issue using either of the methods.