Hi guys,
I received an error message likely to be Playback Error. My Flash Player updates itself automatically.
However, while watching a video it says Sorry we were unable to stream this video.
This is likely because your flash player needs to be updated”.
How can I fix the problem?
Please help.
Hello.
I think there are some restrictions with the system security.
If you have any antivirus software allow the flash player allow the software through the antivirus software.
Then try to update your flash player.
If the problem still persists try to turn off the antivirus software and update the flash player.
Thank you.
Hello Kim,
We need to check first if there is a problem with your device drive or Flash Player.
First, you need to see an HTML5 video and a Non-HTML5 video. If you can stream the former video than the latter, then, there could be an issue with your Flash Player. But if you can't stream both, there is an issue with your device drive.
To troubleshoot, you can visit this link: https://helpx.adobe.com/flash-player/kb/video-playback-issues.html.
Hope this helps.
Hello,
1. At first check your current Adobe Flash Player and Mozilla Firefox version.
2. Uninstall both of them.
3. Download Latest Version of Mozilla Firefox and Adobe Flash Player.
4. Install both of them.
5. Restart Firefox.
6. Also Check your Firewall and Default Player. If it is firewall restricted remove the restriction and Check default player as Adobe Flash Player.
