The phone contains modified software that cannot be updated.

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My sister gave me her old mobile phone which is a Sony Experia Arc. As I was trying to browse our personal WiFi it prompted me to update the phone’s operating system.

Now every time I try to update my phone the System Usability Scale Error appears. Below is the error message that keeps appearing to my phone. What should I do?

Anybody who have experienced this kind of error before?

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The phone contains modified software that cannot be updated.
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Best Answer by Drake Vivian
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Answered By 0 points N/A #177400

The phone contains modified software that cannot be updated.

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Hi there David K Miller,
 
The error you're getting says that your phone cannot be updated due to the tweaks made earlier. Looks like your sister changed the ROM or did some major tweaks to boost the performance and the Sony Center does not recognize the ROM installed so it cannot update it. 
 
You can either use the ROM toolbox or some other tool that came with the change so you can update the current software, or you can visit the nearest repair center to reinstall the original software.
 
Hope this helped,
Drake Vivian

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