Palm treo not working after the screen stopped working

Asked By 7060 points N/A Posted on -
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My Palm Treo has a touch screen but not working, am trying to reset it but it is not responding

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Best Answer by Sharath Reddy
Answered By 0 points N/A #83591

Palm treo not working after the screen stopped working

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Hi there,

If you are using the screen protector, it might be the one causing the problem. If not, it is recommended that you will do the hard reset on the device.  Hard reset will erase all data and restore all settings to default. For further information and instruction on hard reset just go to this link http://kb.hpwebos.com/wps/portal/kb/common/articlesearch/page_en.html and look up article number 43146 in the solution ID search.  You can see a small window below the Knowledge Base quick access and submit.

There are two types of reset, one is soft, and the other is hard. Hard reset will tell you if the persistent problem stems from your device or from the application you installed.

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Best Answer
Answered By 562865 points N/A #83592

Palm treo not working after the screen stopped working

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Maybe a hard reset will fix your handset’s problem. Doing a hard reset on a phone will delete everything on the device. All data will be deleted and be formatted and the preferences as well as other settings will be restored to their default factory settings. So be cautious, don’t do a hard reset unless you already backed up your phone’s entire data. There are several ways of doing the hard reset on different devices and this one is done using Palm Treo 755p and 700p.

Disconnect all cables attached to the handset like the AC charger and the USB cable because any of these will prevent the handset from doing hard reset. Turn off the phone, open the back cover, and then take off the battery. Next, press and hold the Power/End button while re-attaching the battery. Release the button when the Access Powered logo appears on the screen. When you see the message “Erase all data?” appear on the screen, press Up button to confirm the hard reset. After that, select your preferred language when you are prompted to select a language.

You will be prompted next to tap on targets and setup the device. After doing the steps your device is now ready for use again. Now, the last thing to do since your handset doesn’t have anything on it is to recover or restore the data you backed up, visit Recovering backed up before hard reset for the procedure.

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