The ORB player error when logging in

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I recently installed the ORB Player for watching streaming videos, but when I try to login using my username and password it says "Orb could not retrieve your login information". I tried again but the same error shows up. I am using Windows 7, I can't understand what is wrong, anybody else having this kind of issue, help me to solve this.

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Best Answer by Mckenzie Birk
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Answered By 0 points N/A #184235

The ORB player error when logging in

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Hi Christian

The Message "Orb could not retrieve your login information" usually appear when during the installation, the Orb Media database has not been created properly. To reinstall the software could fix the issue. You can also modify the database manually following the steps on this link

I hope this will help you

Thank you

Answered By 0 points N/A #184236

The ORB player error when logging in

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Hi Christian Soky,

The message "Orb could not retrieve your login information" means to me that you have lost your connection from your orb player to their database server, you may want to reinstall the product after checking your internet connectivity, the files might be damaged as you install the ORB player.

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