Oracle Hyperion Smart View for Office, Fusion Edition error

Asked By 0 points N/A Posted on -
qa-featured

Hi,

Oracle Hyperion Smart View for Office shows up this error when I want to open the program. It appears every time when the program is loading and after I press the OK button the program closes. Can anyone help me please to fix this error ? How can I prevent this to appear in the future ?

Thanks !

The request timed out. Contact your administrator to increase netRetryCount and netRetryInterval.

SHARE
Answered By 0 points N/A #178353

Oracle Hyperion Smart View for Office, Fusion Edition error

qa-featured

The error message could be misleading when this error also occurred. At that time the Internet Explorer time out settings does not cater for larger operations.

Internet Explorer shows a KeepAliveTimeout value for one minute along with an additional limiting factor (ServerInfoTimeout) for two minutes. This is by default.

If you want to learn more, then visit:

https://support.microsoft.com/en-us/help/813827/how-to-change-the-default-keep-alive-time-out-value-in-internet-explor
https://support.microsoft.com/en-us/help/181050/internet-explorer-error-connection-timed-out-when-server-does-not-resp

Solution:
There is a recommendation for you. A backup of the registry is done for making any amendments. With the assistance of your Systems Administration group, you may follow:

1. On your system, update / add the registry key:

Open the Registry, Start > Run > Regedit.

2. Locate the following section: 

[HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionInternet Settings] 

3. Create the following new DWORD keys with decimal values:

ReceiveTimeout=480000

KeepAliveTimeout=180000 

ServerInfoTimeout=180000

The ReceiveTimeout setting is 8 minutes.

·         The KeepAliveTimeout and ServerInfoTimeout settings are 3 minutes.

·         Set these to greater than the longest running request.

4. Restart the machine.

Login/Register to Answer

Related Questions