Office scan 10.0 installation errors

Hallo Stacy,

To resolve the issue that you are getting, you will need to do the following:

You will need to check your computer's system specs and ensure that it meets the requirements of the OfficeScan server that you are trying to install.

Check the account that you are logged on with and make sure that it is the administrator's account for you to be able to install OfficeScan server successfully.

Make sure that the setup application that you are using to install the OfficeScan server is not corrupt, for that may be the reason why you are getting that error.

Regards,

Carl

I think you are trying to install the program on an unsupported operating system that’s why you are always getting a failed result. Trend Micro™ OfficeScan™ works with:

• Windows Server 2003 32-bit and 64-bit [Service Pack 1 or Service Pack 2] [Standard, Enterprise, Datacenter]
• Windows Server 2003 R2 32-bit and 64-bit [Service Pack 1 or Service Pack 2] [Standard, Enterprise, Datacenter]
• Windows Storage Server 2003 32-bit and 64-bit [Service Pack 1 or Service Pack 2] [Basic, Standard, Enterprise, Workgroup]
• Windows Storage Server 2003 R2 32-bit and 64-bit [Service Pack 1 or Service Pack 2] [Basic, Standard, Enterprise, Workgroup]
• Windows Compute Cluster Server 2003 32-bit and 64-bit
• Windows Server 2008 32-bit and 64-bit [Standard, Enterprise, Datacenter, Web] [Service Pack 1 or Service Pack 2]
• Windows Server 2008 R2 64-bit [Standard, Enterprise, Datacenter, Web] Service Pack 1 or higher
• Windows Storage Server 2008 32-bit [Basic, Standard, Enterprise]
• Windows Storage Server 2008 64-bit [Basic, Standard, Enterprise, Workgroup]
• Windows Storage Server 2008 R2 64-bit [Basic, Standard, Enterprise, Workgroup]
• Windows HPC Server 2008 32-bit and 64-bit
• Windows XP 32-bit [Home, Professional, Professional for Embedded Systems, Tablet PC] [Service Pack 2 or Service Pack 3]
• Windows XP 64-bit Professional [Service Pack 1 or Service Pack 2]
• Windows Vista 32-bit and 64-bit [Business, Enterprise, Ultimate, Home Premium, Home Basic, Business for Embedded Systems, Ultimate for Embedded Systems] [Service Pack 1 or Service Pack 2]
• Windows 7 32-bit [Home Basic, Home Premium, Ultimate, Professional, Enterprise, Professional for Embedded Systems, Ultimate for Embedded Systems] Service Pack 1 or higher
• Windows 7 64-bit [Home Basic, Home Premium, Ultimate, Professional, Enterprise, Professional for Embedded Systems, Ultimate for Embedded Systems] Service Pack 1 or higher
• Windows Embedded POSReady 2009 32-bit
• Windows Embedded POSReady 7 32-bit and 64-bit

To read about the complete details of its technical specifications, you can access it from OfficeScan System Requirements. This link requires that you have Adobe Reader installed on your computer to open the PDF file.