Hi. I really need help. I tried to solve things myself and now I’m stuck. Some time ago, a virus infected my computer so I tried to remedy it without consulting an expert. Then when it failed, I tried to re-format my computer with instructions from the internet. Now, I could not connect to the internet. I am really at a loss. Please do help me.
Hi Kelly
First you need to have the driver for the device that you use to connect to the internet, may it be a modem or wireless dongle. I don't think it comes with your operating system so you will have to install it using the CD that came with the network device when you bought it. If you didn't have a cd or lost it over time then you will have to download the driver for it from another computer. After you have installed the driver set allow this connection in the firewall settings.
To prevent virus in the future use complete security measures that includes anti-virus, firewall and anti-spyware. Oh yes anti-spyware. Spyware is very common than virus when using the internet.
Hallo Kelly,
If you were able to remove the virus from your computer successfully then you do not have to worry. You will just need to install the network drivers which could have been removed when you formatted the computer. Just check for the specifications of your computer; things like the model, it is a 64 or 32 bit, the OS you are using and then go online and Google for the network drivers for that computer, download them and install them.
Also configure the network settings which should have been removed too in the network and sharing center.
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Regards
Lee Hung
