NIS2011 AntiSpam not compatible with Outlook2010

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I just upgraded from NIS2010 to NIS2011 using the check for update feature. Everything seems to have upgraded properly except that I now get the following error message whenever I try to create a new message in Outlook2010:

"The call to GetCustomUI() for RibbonID "Microsoft.Outlook.Mail.Compose"failed

I did not have this problem with NIS2010. I have tried uninstalling/reinstalling all of my MS Office 2010 Pro applications. I have also tried uninstalling and reinstalling NIS2011. I have tried using the Norton Removal Tool and reinstalling NIS2011, but the error persists. Can you help me with this problem? 

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Best Answer by Carl Jack
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Answered By 0 points N/A #163010

NIS2011 AntiSpam not compatible with Outlook2010

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Hello Rhodel,

As you we can see from the error message, it not a normal error message that sends an error report to Microsoft.  But in case it is the one, then you can try providing it with the Send a Smile, or the Send a Frown tool from the following site. That tool will be able to transmit the comments you have as well as screenshot of the error you are getting back to Microsoft for more help.

After you have done the above, you will need to disable the add-ins as follows:

  • Go to Tools, and then Trust Center
  • Choose Add-ins
  • Locate the manage button at the bottom.
  • You will need to click Go, and after that you will clear the checkbox for that add-in.

Regards,

Carl

 

Answered By 0 points N/A #163011

NIS2011 AntiSpam not compatible with Outlook2010

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Hello,

This is a common error that is encountered when you install an upgrade. This error message is generally displayed if some customization is being implemented on the ribbon it results in failure.

The problem you are encountering is caused by an add-in.

Go to ‘File’ then ‘Options’ and uncheck the ‘Show add-in user interface errors’ check box. This will affect all the ribbon applications.

I hope this provides a solution to your problem.

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