I just upgraded from NIS2010 to NIS2011 using the check for update feature. Everything seems to have upgraded properly except that I now get the following error message whenever I try to create a new message in Outlook2010:
"The call to GetCustomUI() for RibbonID "Microsoft.Outlook.Mail.Compose"failed
I did not have this problem with NIS2010. I have tried uninstalling/reinstalling all of my MS Office 2010 Pro applications. I have also tried uninstalling and reinstalling NIS2011. I have tried using the Norton Removal Tool and reinstalling NIS2011, but the error persists. Can you help me with this problem?
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Hello Rhodel,
As you we can see from the error message, it not a normal error message that sends an error report to Microsoft. But in case it is the one, then you can try providing it with the Send a Smile, or the Send a Frown tool from the following site. That tool will be able to transmit the comments you have as well as screenshot of the error you are getting back to Microsoft for more help.
After you have done the above, you will need to disable the add-ins as follows:
Regards,
Carl