New laptop randomly shuts down

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I purchased a new laptop and it randomly shuts down when I'm working. Sometimes it happens a couple times a day, sometimes not for a few days, but it does keep happening. I'm not sure what to do to troubleshoot before I would attempt returning it. I have tried restarting but at this point I'm guessing it needs returned. Any advice? Thank you.

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Answered By 0 points N/A #177015

New laptop randomly shuts down

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Hello Leonora!

Considering alternative way or “self-rescue” your laptop is not a bad thing. Please follow my expert advice to optimize your computers performance and to avoid auto-shut-down.

Auto-Shut-Down Normal Caused by Excessive Use of Computer’s Memory. Removing some of the programs running in your laptop can maximize and maintain computers good performance. The more programs launched, the more you have the laptop a tendency to crash.

1. Press and hold “Windows” and “R” button in your keyboard. Run dialog box will appear in the lower left side of your screen.

2. Type “msconfig”. System Configuration window will appear.

3. Go to “Startup” tab. Click the “Open Task Manager” link. Task Manager Window will pop-up.

4. Select all unnecessary program that you don’t need to launch. Click “Ok” or “Apply” button and restart your system.

If you installed any new devices or software better to initiate “System Restore”. Using your Recovery CD or Console is easy.

1. Go to the Start, All Programs, Accessories, System Tools program group.

2. Select the System Restore program icon.

3. Click Next on the Restore system files and settings window.

4. Select the restore point where you want to put it back or a date before you installed new hardware or software.

Last but not the least, since you just purchased this laptop. It is still covered. Do not unscrew the locks or tamper the sticker indicator that you haven’t opened the laptop yet. Replacement of this laptop is still covered with 30-Day rule.

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