New dvd device is not working

Asked By 10 points N/A Posted on -
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hello friends, i want a very important help. recently i have bought a new DVD device. i attached it in my computer which operates windows vista. i also ensure you that i got a notice about the system got the new hardware. i waited for its proper installation but in the end i found installation problem. it shows a error code with details given below

 

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you should uninstall and then reinstall the hardware device. (Code 19)"

 

 need help .thnx in advance.

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Answered By 0 points N/A #103467

New dvd device is not working

qa-featured

hi dear,

Please follow this procedure  First Go to Start Button after it go to All Programs and now go to Accessories, and then click Run Or you can simply press Win +R for opening Run Window. Now you Type regedit, and then Press enter OK. Now If you are prompted for an administrator password or for a confirmation, type the password, or click Allow. In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters. Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8. Now On the Edit menu, click Delete. and When you are prompted to confirm the deletion, click Yes. then In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.

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