My Windows professional is hanging when I shutdown the computer

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Hi,

My computer has Windows 2000 Professional OS. However, I am having problems when trying to shutdown because the computer seems to hang and the screen turns into a strange teal color. I have no idea why this happens, if it is the monitor or other related display issues. Could someone please assist me on this?

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Best Answer by Clair griffin
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Answered By 0 points N/A #105285

My Windows professional is hanging when I shutdown the computer

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Hello there! Do you have a third party OEM device driver or service installed in your computer? If yes, then that is the culprit in the hanging issue of your computer. You can fix this by troubleshooting the Advanced Power Management. Insert your Windows 2000 CD-ROM and look for the Support/Tools folder. Install the Apmstat.exe by double clicking Setup.exe. Then run the program by typing: apmstat -v . Uninstall or disable any Windows 2000 WDM drivers. If the hanging issue stops after this, you just need to update your WDM driver so it will function properly in Windows 2000. Good luck!

Answered By 10 points N/A #105286

My Windows professional is hanging when I shutdown the computer

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Hallo Rowland,

For how long have been experiencing the problem? If it started occurring lately then it could be due a virus attack to your computer, or maybe the programs or updates that you installed lately are the ones that are causing the problems. Maybe the programs have some compatibility issues that you will need to address by uninstalling them and getting new ones to install.

You can also run the system restore utility to remove any changes that you made that are causing the problems. Another thing you should do is to check the visual graphics adapter cables and ensure that they are tight. Check the other cables too.

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Regards
Lee Hung

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